Order Management (2-5 Years/ Pune/ F2F )

Hiring:

Role:- Order Management Specialist/ SME

Domain - Supply Chain / Logistics

Location: Pune

Shift : Rotational

Facilities : Cab

Work Mode: Work from Office

Experience: Relevant experience in Supply Chain / Order Management / Claims / Customer Operations

Key Responsibilities

Supply Chain – CT & EPOQ

• Handle requests and cases from Stores, Customer Care & stakeholders via email.
• Process Sales Orders, cancellations, POs, inventory and stock movements.
• Coordinate with Suppliers, Warehouses, Hubs, Stores, Logistics & Customer Care.
• Track supplier orders, production dates, ETA and resolve PO/order exceptions.
• Support inbound/outbound supply chain, inventory management and order fulfillment.
• Handle cross-docking, warehouse inventory and return-to-store activities.
• Ensure TAT, quality and KPI targets are met.
• Investigate and resolve system/order exceptions.

After Sales Claim Administration

• Process claims/tickets, refunds and damaged-product cases.
• Coordinate with suppliers for claim resolution and credit notes.
• Handle Credit Notes, Debit Notes and Manual RFCs.
• Match RFCs with credit notes and support refund processing.
• Investigate discrepancies and follow up with suppliers/stakeholders.

Mandatory / Preferred Skills

• Experience in Supply Chain / Order Management / Claims / Customer Operations
• Good understanding of Sales Orders, PO, Inventory & Fulfillment
• SAP experience preferred
• Good MS Excel & Word skills
• Strong written and verbal English communication
• Ability to work with deadlines and meet TAT/KPIs
• Strong coordination and problem-solving skills