Oracle Technical Account Manager / Service Delivery Manager

Oracle Technical Manager / Service Delivery Manager

Experience: 613 Years
Location: Hyderabad / Bangalore
Work Model: Hybrid
Joining: Immediate / Early Joiners Preferred
Employment Type: Full-Time

Role Overview

We are looking for an experienced Oracle Technical Manager / Service Delivery Manager with strong experience in Oracle technologies, service delivery, customer governance, escalation management, and technical leadership.

Key Responsibilities

• Manage end-to-end Oracle technical service delivery for enterprise customers.
• Own customer governance, SLAs, KPIs, service reviews, and operational metrics.
• Handle and drive critical technical escalations through to resolution.
• Act as the technical point of contact for customers and internal stakeholders.
• Coordinate with Oracle product, engineering, infrastructure, and support teams.
• Provide technical leadership across Oracle environments.
• Manage customer communication, risks, issues, and service improvement plans.
• Drive continuous improvement and operational efficiency.
• Identify and support AI / GenAI and automation opportunities within service delivery.
• Ensure high customer satisfaction and adherence to agreed service levels.

Mandatory Skills

• 6–13 years of overall IT experience.
• Experience in Oracle Technical Management / TAM / Service Delivery Management.
• Strong Oracle product experience in one or more:
• OCI
• Oracle Database / Exadata
• Oracle EBS / Apps DBA
• Oracle SaaS / Fusion Cloud
• Strong Escalation Management and Governance experience.
• Strong customer and stakeholder management skills.
• Good technical understanding of enterprise IT environments.
• AI / GenAI knowledge is mandatory.
• Excellent verbal and written communication skills.

Good to Have

• Oracle / OCI certifications.
• AI / GenAI certifications.
• Exposure to AWS / Azure / GCP.
• Experience with automation and AI-driven service operations.
• Enterprise customer-facing experience.

Location: Hyderabad / Bangalore
Experience: 6–13 Years
Joining: Immediate / Serving / Early Joiners Preferred
Work Model: Hybrid

Email:[email removed]