Oracle Recruitment Module Support Analyst

Oracle Recruitment Module Support Analyst SME BPO3

Job Summary

We are looking for a skilled Oracle Recruitment Module Support Analyst with 3–5 years of experience in Oracle Recruitment/Oracle Recruiting Cloud (ORC) support. The ideal candidate should have strong functional knowledge of the end-to-end Talent Acquisition process and experience of providing production support by managing and resolving recruitment-related tickets. This role requires working closely with business users and cross-functional teams to ensure efficient issue resolution and continuous support for recruitment operations.

Key Responsibilities

Provide Level 2 functional support for the Oracle Recruitment module/Oracle Recruiting Cloud (ORC).

Analyse, troubleshoot, and resolve incidents and service requests related to recruitment processes within defined SLAs.

Handle complex recruitment module issues and coordinate with technical teams for resolution when required.

Support end users with recruitment-related functionality, configurations, and process queries.

Monitor and prioritize support tickets, ensuring timely resolution and high customer satisfaction.

Perform root cause analysis for recurring issues and recommend preventive solutions.

Collaborate with HR, Talent Acquisition, and technical teams to support business requirements.

Validate system changes and support testing activities for patches, enhancements, and releases.

Maintain support documentation, knowledge articles, and standard operating procedures.

Ensure compliance with organizational support processes and service quality standards.

Required Qualifications

Bachelor’s degree in any discipline.

Experience Requirements

3–5 years of hands-on experience supporting the Oracle Recruitment module or Oracle Recruiting Cloud (ORC).

Strong understanding of the end-to-end Talent Acquisition lifecycle, including requisition management, candidate sourcing, application processing, interview scheduling, offer management, onboarding integration, and hiring workflows.

Experience managing production support, incident management, and service requests using ticketing tools such as ServiceNow, Jira, or similar platforms.

Good understanding of Oracle HCM Cloud security roles and recruitment-related business processes.

Ability to analyze functional issues, perform root cause analysis, and recommend solutions.

Strong communication, analytical, and problem-solving skills.

Experience working with global stakeholders and support teams.

Willingness to work in a night shift.

Key Skills & Competencies

Strong understanding of US recruitment lifecycle and compliance requirements

Excellent stakeholder management and communication skills

Advanced sourcing and screening capabilities

Analytical mindset with data-driven decision-making

Coaching and mentoring skills

Quality assurance and process improvement expertise

Tools & Systems

Applicant Tracking Systems (ATS): Workday, Taleo, SuccessFactors, or similar

ServiceNow or other ticketing tools

LinkedIn Recruiter, job boards, and sourcing platforms

Stakeholder Interaction

Hiring Managers (US-based)

HR Business Partners

Candidates and external vendors

Internal recruitment and operations teams

Success Metrics / KPIs

Time-to-fill and time-to-submit

Quality of hire and hiring manager satisfaction

Compliance adherence (EEO/OFCCP)

Audit and quality scores

Offer acceptance rate

Process improvement initiatives delivered

Language Requirements

Fluent English (mandatory)