Oracle MFCS Support Lead

Oracle MFCS Support Lead

Job Details

Location: Iselin, NJ / Oak Brook, IL / Irving, TX / San Jose, CA / Irvine, CA

Work Mode: Hybrid

Job Summary

We are looking for a Retail Lead with 8+ years of IT experience and strong hands-on experience in Oracle Retail MFCS to lead L2/L3 production support for retail merchandising applications. The role will be responsible for managing production incidents, ITSM processes, integrations, batch jobs, data issues, releases, and application enhancements while ensuring SLA compliance and operational stability. The candidate will work closely with business stakeholders, Oracle Support, vendors, and internal teams, while also mentoring the support team and driving continuous improvement.

Key Responsibilities

• Retail Lead with 8+ years of IT experience with 5+ years in Oracle Retail applications support.
• Lead L2/L3 production support for Oracle Retail MFCS and related merchandising applications.
• Provide functional and technical support for Merchandising, Inventory, Purchase Orders, Suppliers, Stock Ledger, and Retail Operations.
• Manage and resolve production incidents, service requests, and problem tickets within SLA targets.
• Experience with ReIM, RPM, ReSA, Allocation, and RIB/RIHA.
• Oracle Retail Cloud support experience.
• Drive Major Incident Management (MIM), Root Cause Analysis (RCA), and preventive action planning.
• Own and govern ITSM processes including Incident, Problem, Change, Release, and Service Request Management.
• Review, estimate, and coordinate Change Requests (CRs) and application enhancements.
• Monitor and troubleshoot batch jobs, integrations, interfaces, APIs, and data issues.
• Perform data analysis, reconciliation, and support activities using Oracle SQL and PL/SQL.
• Coordinate with business users, Oracle Support, and third-party vendors for issue resolution and service improvements.
• Lead deployment, release validation, and post-production support activities.
• Track support KPIs, SLA compliance, service metrics, and governance reporting.
• Mentor support team members and drive knowledge management and operational excellence initiatives.
• Identify automation and continuous improvement opportunities to enhance application stability and support efficiency.

Required Skills

• Strong hands-on experience with Oracle Retail MFCS (Mandatory).
• Good understanding of retail merchandising and inventory management processes.
• Strong Oracle SQL and PL/SQL skills.
• Good Understanding on Retail Integration systems.
• Experience supporting integrations, APIs, batch processing, and interface troubleshooting.
• Hands-on experience with ServiceNow or similar ITSM tools.
• Experience managing ITIL-based support operations and support governance.
• Excellent stakeholder management, customer communication, and team leadership skills.
• Prior experience supporting large retail customers in a managed services/support environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.