Oracle Integration Cloud Consultant (OIC)

Role & responsibilities

This role supports Oracle SaaS AFCS and Banking Cloud operations, with emphasis on batch monitoring, incident triage, integrations and foundational automation using ONM, OIC and AI-enabled capabilities.

Work Model & Flexibility:

• Candidates must be open to working in shift schedules, including US hours.
• Hybrid work model with at least 23 days working from office.

Interview Process:

• 1st Round: Virtual
• 2nd Round: Face-to-Face (F2F)
• Note: At least one round must be attended in person (F2F)

Key responsibilities

• Monitor AFCS batch processing across Production and UAT, operational dashboards and Slack alert channels.
• Identify failed, delayed and long-running jobs; validate batch progress against established service-level objectives.
• Perform first-level incident triage and provide clear, timely updates in the designated operational channel.
• Create, track and coordinate service requests in Oracle Support; capture job details, business impact, environment/POD and current status.
• Support Command Center / OC3 escalations with complete information, including SR number, job ID, affected POD and impact statement.
• Maintain shift handovers, open-alert tracking, support rosters and operational documentation.
• Develop and maintain OIC integrations, including REST/SOAP APIs, file-based integrations and basic error-handling workflows.
• Use ONM capabilities to improve monitoring, notifications, alert routing and operational visibility.
• Support AI-based operational solutions such as alert summarization, incident classification, knowledge retrieval and recommended next actions.
• Collaborate with product support, SRE, infrastructure, business users and customer teams through resolution.