Oracle Hospitality Consultant_OPERA Cloud_Simphony_Oracle CX

Role overview

We're looking for an experienced Oracle Hospitality consultant to implement, integrate and support hotel systems for our clients. The role covers property management (OPERA Cloud), F&B point of sale (Simphony), guest CRM (Oracle CX) and the integrations between them through the Oracle Hospitality Integration Platform (OHIP).

Key responsibilities

Oracle OPERA Cloud (PMS)

• Configure property setup, rooms & inventory, rate management, reservations, profiles, front office, cashiering, night audit and housekeeping
• Set up multi-property and central reservations
• Run requirement workshops with front office, reservations, revenue and finance teams
• Plan and validate data migration from legacy PMS (OPERA 5 / V5, Suite8 or others)

Oracle MICROS Simphony (F&B POS)

• Configure Simphony through EMC: revenue centres, menu items, condiments, discounts, taxes, tenders and service charges
• Set up workstations, printers, Kitchen Display System (KDS) and handheld devices
• Configure the SimphonyOPERA interface for room charge posting and guest lookup
• Set up payment integrations and F&B reporting (Reporting & Analytics)

Oracle CX (CRM)

• Configure Oracle CX Sales / Service: accounts, contacts, leads, opportunities and service requests
• Design the Guest 360 profile and integrate it with OPERA Cloud profiles
• Set up case / complaint management, campaigns, segmentation and loyalty use cases
• Build CRM dashboards and reports

Integration (OHIP & APIs)

• Define and support integrations using the OHIP REST APIs (reservations, profiles, availability, rates, front desk, cashiering)
• Work with OAuth 2.0, application registration and OHIP business events
• Integrate booking engines, channel managers, payment gateways, ERP and BI tools
• Work with our development team on Java / Python middleware and mobile/web apps

Delivery & support

• Prepare fit-gap analysis, solution design documents and configuration workbooks
• Support SIT, UAT, go-live, hypercare and end-user training
• Provide L2/L3 support and coordinate with Oracle support
• Mentor junior consultants and support pre-sales with solution inputs

Required skills & experience

• 5–10 years of experience in Oracle Hospitality applications
• Strong hands-on experience in at least two of the following, with working knowledge of the third:
• Oracle OPERA Cloud / OPERA 5 (V5)
• Oracle MICROS Simphony (Simphony 2.x / Cloud, EMC)
• Oracle CX Sales / Service Cloud
• At least 2 full-cycle implementations or migrations of OPERA, Simphony or Oracle CX
• Good understanding of hotel operations: front office, reservations, rates, F&B, night audit and guest services
• Experience with OPERA–Simphony interfaces and third-party PMS integrations
• Working knowledge of REST APIs, JSON and OAuth 2.0
• Strong communication, documentation and client-facing skills

Good to have

• Hands-on experience with OHIP (Oracle Hospitality Integration Platform) APIs and business events
• Oracle Integration Cloud (OIC), Simphony Transaction Services (STS) APIs or MuleSoft
• OPERA Sales & Event Management, OPERA Loyalty, Eloqua or Responsys
• Migration from MICROS 3700 / RES to Simphony
• Experience with hotel groups in India, the Middle East or APAC
• Hotel operations background (front office, F&B or revenue)

Certifications (preferred, not mandatory)

• Oracle Hospitality OPERA Cloud certification / Oracle Hospitality Expertise credential
• Oracle Hospitality Simphony certification
• Oracle CX Sales or CX Service Cloud Implementation Professional
• Oracle Integration Cloud (OIC) certification
• OCI Foundations / Architect certification
• ITIL Foundation or PMP / PRINCE2 (for lead roles)