Oracle Health Millennium Support Engineer / Consultant

Required skills

• Oracle Health Cerner Millennium administration and production support
• MPages development/support, including Orders and Interactive View
• CareAware ecosystem: iBus, Bedside Medical Device Interfaces, Connect, and Multimedia
• Clairvia Workforce and Workload support
• OpenLink, FetaLink, HL7 interfaces, interface troubleshooting, and message-flow analysis
• Millennium backend, domain replication, task lists, print services, and release management
• ePrescribing Hub and retail/inpatient pharmacy workflows
• Laboratory and transfusion workflows: General Laboratory, Lab Sequence, Blood Bank
• Surgical Management and ambulatory workflows
• EMPI, HealtheRecord, longitudinal plans, and patient identity/data-quality troubleshooting
• SQL Server/MSSQL, operational reporting, PowerInsight Explorer, and health analytics
• HealtheEDW, big data, HealtheIntent Platform Operations, and analytics-support fundamentals
• Citrix administration/support, WAN/network troubleshooting, storage, compute, and physical infrastructure awareness
• OCI services, cloud IAM, file storage, iBus Cloud Appliance, and SmartZone support
• ITIL incident, problem, change, release, and service-request management
• Strong knowledge of healthcare workflows, HIPAA/privacy practices, documentation, and customer communication

Preferred qualifications

• Experience supporting Oracle Health Cerner Millennium in a 24x7 production environment
• Cerner/Oracle Health domain training or certifications
• Experience with HL7, FHIR, REST APIs, and Cerner Ignite APIs for Millennium
• Familiarity with release types: Millennium, MPages, CareAware/iBus, Clairvia, 724 Access, FetaLink, Administration, Operational Reporting, and SkyVue Distribution
• Linux/Windows server, networking, monitoring, and cloud operations experience
• Ability to work with clinicians, pharmacists, laboratory teams, and technical administrators

Key responsibilities

• Provide L1L3 operational support for Oracle Health Cerner Millennium customer environments.
• Monitor application, interface, infrastructure, and cloud-service health; triage incidents based on clinical and business impact.
• Investigate and resolve issues affecting Millennium, MPages, Clairvia, CareAware, OpenLink, FetaLink, EMPI, pharmacy, laboratory, surgical, and reporting solutions.
• Analyze interface failures, HL7 message errors, API issues, connectivity problems, and device-integration incidents.
• Support planned releases, patches, configuration changes, validation, rollback planning, and post-release monitoring.
• Coordinate with Oracle Health engineering, cloud operations, network teams, third-party vendors, and customer stakeholders for complex issues.
• Perform root-cause analysis, document known errors, and drive preventive actions to reduce recurring incidents.
• Support user access, IAM, Citrix access, administrative workflows, and secure handling of protected health information.
• Maintain operational documentation, runbooks, knowledge articles, incident records, and service reports.
• Track service levels, recurring risks, capacity, availability, and platform performance.
• Provide clear customer updates during incidents, maintenance windows, and major service events.
• Participate in on-call rotations and major-incident support for critical healthcare systems.