Oracle Fusion Service Cloud Developer
Suavis India Software Services · Pune · onsite · Posted 20d ago
About a minute. You'll make an account on the way through.
About this role
- Develop and customize Oracle Service Cloud / Oracle Fusion Service solutions.
- Configure service-related objects, custom objects, custom fields, layouts, validations, workflows, and business rules.
- Work with Application Composer for application extensions and configuration.
- Develop and maintain Groovy scripts for validations, calculations, triggers, and business logic.
- Configure and support service processes including:
- Service Requests
- Queues
- Assignments
- SLAs
- Entitlements
- Knowledge Management
- Customer and Contact Management
- Escalations and Notifications
- Develop and support integrations using REST APIs, SOAP Web Services, JSON, and XML.
- Work with Oracle Integration Cloud (OIC) for inbound and outbound integrations.
- Integrate Oracle Service with Oracle ERP, Sales, Subscription Management, CPQ, and external applications.
- Support data migration, bulk uploads, and data-import activities.
- Develop and maintain reports and dashboards using OTBI and BI Publisher.
- Troubleshoot application, integration, workflow, and data-related issues.
- Participate in technical design, development, unit testing, SIT, UAT, deployment, and production support.
- Resolve defects and support enhancements and change requests.
- Prepare technical design documents, configuration documents, deployment documents, and support documentation.
- Coordinate with functional teams to understand requirements and provide appropriate technical solutions.
- 3-5 years of hands-on experience with Oracle Service Cloud / Oracle Fusion Service.
- Strong understanding of Oracle Service processes and configuration.
- Experience with Application Composer.
- Hands-on experience with Groovy scripting.
- Experience with Service Requests, Queues, Assignment Rules, SLAs, Entitlements, and Knowledge Management.
- Experience with custom objects, fields, workflows, validations, and page layouts.
- Good knowledge of REST APIs and SOAP Web Services.
- Working knowledge of Oracle Integration Cloud (OIC).
- Experience with OTBI and BI Publisher.
- Experience with data migration and data-import activities.
- Understanding of Oracle Fusion roles, privileges, security, and data access.
- Strong troubleshooting and debugging skills.
- Good understanding of Agile and SDLC methodologies.
- Exposure to Oracle Redwood UX.
- Exposure to Visual Builder / Visual Builder Studio.
- Knowledge of Oracle Customer Data Management (CDM).
- Experience integrating Oracle Service with Oracle Sales, CPQ, ERP, Subscription Management, or third-party systems.
- Exposure to customer portals, self-service solutions, warranties, claims, and entitlement processes.
- Oracle Fusion Service certification would be an added advantage.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
About Suavis India Software Services
Suavis India Software Services
IT Services & Consulting
51-200
employees
2017
9 years old
Pune, Maharashtra
India
₹6.7L PA avg
Avg at Suavis India Software Services
About
Suavis understands the escalating needs for deep analysis, continual product development and strategic innovation. Our experts have a detailed and broad mastery of what it means to grapple simultaneously with convergence in the industry, rapid growth, shifting marketplace economics and ever-evolving consumer behavior and expectations. Through partnerships with our clients and technology partners to meet their business growth and technology objectives and challenges. We draw on our combined decades of business intelligence and technology consultancy experience to deliver unrivaled strategic, operational and technical consulting excellence.
Digital technologies have drastically changed the way businesses operate. Businesses are increasingly trying to provide a superior and seamless experience to their customers, and thus improving their bottom line. The proliferation of mobile devices, advanced knowledge of consumer behavior powered by analytics and emergence of Cloud has thrown up new opportunities as well as challenges to businesses. Companies are struggling to innovate and grow due to fragmented technology landscape, constant product evolution and changing consumer preferences.
TO THE NEW is a digital technology company that enables digital transformation for global organizations. Our digital transformation consulting leverage a wide spectrum of digital technologies to help companies improve products and services, enhance customer experience, enter new markets, and increase revenues and be more successful.
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Career growth
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Work-life
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