Oracle Fusion SCM Functional Consultant

Job Title: Oracle Fusion SCM Functional Consultant

Experience Level: 4+ years
Location: Mumbai

Job Summary

We are looking for an Oracle Fusion SCM Functional Consultant to provide production support and continuous improvement services for an existing Oracle Fusion Cloud SCM implementation. The consultant will be responsible for resolving functional issues, handling service requests, managing enhancements, and ensuring smooth operation of SCM processes post-go-live.

Key Responsibilities

• Provide day-to-day functional support for Oracle Fusion SCM modules (Inventory, Order Management, Procurement, Product Hub, Cost Management)
• Log, triage, and resolve incidents/tickets within defined SLAs using ITSM tools (VManageIT)
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes
• Handle minor enhancements, configuration changes, and change requests after handover (CRs)
• Coordinate with Oracle Support (SRs) for product bugs, patches, and quarterly updates
• Analyze impact of Oracle quarterly patches/updates on existing configurations and business processes
• Support month-end/quarter-end/year-end SCM processing activities
• Maintain functional documentation, SOPs, and knowledge base articles
• Conduct regression testing after patches, updates, or configuration changes
• Collaborate with technical teams for interface failures, data issues, and integration monitoring
• Provide end-user support, training refreshers, and issue resolution guidance
• Participate in on call rotational support as per support model

Required Skills & Qualifications

• Bachelor's degree in Supply Chain, Business, Engineering, or related field
• 4+ years of experience in Oracle Fusion Cloud SCM support/implementation
• Strong functional expertise in one or more: Inventory Management, Procurement, Order Management, Product Hub, Cost Management
• Prior experience in an AMS/support role (not just implementation) is highly preferred
• Hands-on experience with ticketing tools
• Working knowledge of SLA management and incident/problem/change management processes
• Understanding of FBDI for data corrections, if needed
• Ability to read/interpret system logs and diagnose functional vs. technical issues
• Good understanding of upstream/downstream integrations with Finance, HCM, or third-party systems