Oracle Fusion procument specialist

Role & responsibilities

• Provide first-level support for business applications and help users with reported issues.
• Investigate application errors, access issues, workflow problems, and unexpected system behaviour.
• Follow a clear and structured approach to troubleshooting and identify possible causes.
• Use error messages, available system information, and basic logs to help understand issues.
• Communicate with users in a clear, patient, and helpful manner.
• Work with technical and application teams when an issue needs further investigation.
• Develop a basic understanding of APIs, integrations, data flows, and system-to-system communication.
• Record support requests, troubleshooting steps, resolutions, and escalations accurately.
• Look for recurring issues and share observations that may help improve the support process.
• Manage day-to-day support requests while keeping users informed of progress.
• Provide support for applications and processes used within the procurement environment.

Essential Skills

• A practical and methodical approach to troubleshooting.
• Good analytical and problem-solving skills.
• Basic understanding of application errors, APIs, and integrations.
• Good communication and customer-handling skills.
• Patience and the ability to ask appropriate questions when investigating an issue.
• Good attention to detail.
• Willingness to learn new systems and understand how they work.
• Ability to recognize when an issue needs to be escalated.
• Experience in application support, service desk, help desk, systems support, or a similar environment.
• Experience with ticketing systems or incident management.

Preferred candidate profile