Oracle Field Service Cloud (OFSC) Consultant

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Job Description

Oracle Field Service Cloud (OFSC) Consultant

Location: PAN India (Hybrid)

Experience: 5 - 10+ Years

Notice Period: Immediate to 15 days

Requirement:

• Design and configure Oracle Field Service Cloud (OFSC) solutions based on business requirements.
• Set up activities, resources, work skills, work zones, routing, calendars, and capacity models.
• Implement end-to-end field service workflows and mobility configurations for technicians.
• Strong understanding of Routing & Capacity Management, Quota and Resource Management, Activities Configuration, Message Scenarios and Business Rules
• Experience with integration tools (REST/SOAP, OIC, middleware).
• Familiarity with JSON, XML, SQL (good to have).
• Knowledge of mobile app configuration and plug-in development is a plus.
• Troubleshoot system issues and optimize routing, capacity, and operational performance.
• Develop technical documentation, solution designs, test cases, and training materials.
• Review Oracles quarterly OFSC release notes and assess impact on existing configurations and integrations.
• Conduct regression testing for critical workflows, routing logic, capacity models, and mobile app features.
• Validating new features and enhancements, recommending adoption were beneficial.
• Coordinate with business teams to communicate upcoming changes, deprecations, and release impacts.
• Perform sandbox testing and promote validated changes to production environments.
• Monitor system stability post-upgrade and resolve any issues arising from new features or changes.
• Work with Oracle Support for SRs related to upgrade defects or unexpected behaviours.