Oracle Field Service Cloud/Digital Customer Service Consultant
Infosys · Bengaluru · onsite · Posted 45d ago
Undisclosed5–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Educational Requirements
Bachelor of Engineering,BTech,BSc
Service Line
Enterprise Package Application Services
Responsibilities
- Lead the analysis and understanding of complex client business requirements related to field service operations, translating them into robust and scalable OFSC or DCS solutions.
- Develop technical designs and architectural blueprints for OFSC implementations, ensuring alignment with industry best practices and Oracle's product roadmap.
- Conduct fit-gap analysis to identify discrepancies between current processes and OFSC capabilities, proposing effective solutions and workarounds.
- Provide strategic guidance and recommendations to clients on leveraging OFSC to achieve their operational efficiency, cost management, and customer experience goals.
- Define and document future state processes, ensuring clear understanding and adoption by stakeholders.
Additional Responsibilities:
- Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
- Good knowledge on software configuration management systems
- Awareness of latest technologies and Industry trends
- Logical thinking and problem solving skills along with an ability to collaborate
- Understanding of the financial processes for various types of projects and the various pricing models available
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
- One or two industry domain knowledge
- Client Interfacing skills
- Project and Team management
Technical and Professional Requirements:
- 5-15 years of hands-on experience in implementing, configuring, and integrating Oracle Field Service Cloud (OFSC).
- Deep understanding of Oracle Field Service Cloud architecture, data model, configuration, and customization capabilities.
- Proven expertise in Oracle Field Service Cloud solutions to optimize scheduling, routing, capacity planning, work order management, and mobile workforce management.
- Have rich experience in configuring OFSC application components including resource pools, territories, routing rules, scheduling policies, business rules, Smart Collaboration, Action Management, and Manage Displays.
- Experience with OFSC Mobile Plug-in Framework is a significant plus.
- Knowledge of Customizing OFSC using the plug-in framework to enhance functionality and meet specific business needs, including capturing time and expenses.
Preferred Skills:
- Technology->Oracle Cloud->Oracle Field Service Cloud->Oracle Field Service Cloud
Sourced from naukri
Skills
Web ServicesSiebel CRMcrmC SharpcodeigniterrightnowHTMLOracle DBService CloudJavascriptPHPCSSMySQLoracle policy automationJQueryREST APIJavaSalessalesforceAjax
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
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