Oracle Engagement Cloud (OEC) Techno-Functional Consultant

Job Title: Oracle Engagement Cloud (OEC) Techno-Functional Consultant

Experience: 7+

Location: PAN India

Job Summary

We are seeking an experienced Oracle Engagement Cloud (OEC) Techno-Functional Consultant with expertise in Oracle CX applications including Sales Cloud, Service Cloud, Opportunity Management, and Case Management. The ideal candidate should possess strong functional knowledge of Oracle CX processes along with technical capabilities in configuration, extensions, integrations, and reporting. Oracle Engagement Cloud is commonly referred to as Oracle CX Cloud and includes Sales and Service capabilities.

Key Responsibilities

• Implement and support Oracle Engagement Cloud (OEC) / Oracle CX Cloud solutions.
• Configure Sales Cloud, Service Cloud, Accounts, Contacts, Leads, Opportunities, and Activities.
• Design and implement Customer Experience (CX) business processes.
• Configure Case Management, Service Requests, and Knowledge Management.
• Develop and customize solutions using Application Composer and Page Composer.
• Build integrations with Oracle ERP, Oracle CPQ, Salesforce, and external applications using REST/SOAP APIs and Oracle Integration Cloud (OIC).
• Develop reports and dashboards using OTBI and BI Publisher.
• Gather business requirements, perform fit-gap analysis, and provide solution recommendations.
• Support testing, deployment, hypercare, and production support activities.

Must-Have Skills

• Oracle Engagement Cloud (OEC) / Oracle CX Cloud
• Oracle Sales Cloud (OSC)
• Oracle Service Cloud
• Opportunity Management
• Lead & Account Management
• Case Management
• Customer Experience (CX)
• Application Composer
• Page Composer
• Groovy Scripting
• OTBI
• BI Publisher
• REST APIs / SOAP Web Services
• Oracle Integration Cloud (OIC)