Oracle Endeca Support Consultant - Remote

Company Overview

McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we've built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We're honored to have supported 10% of the Fortune 500 with their digital marketplace initiatives. Over 250 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, (and many more) have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for over 35 years and believes that people are the most important part of our company. We're proud of our Great Place to Work certification.

Learn more about us at our website: www.mcfadyen.com

Opportunity

We are seeking an Oracle Endeca Search Platform Engineer to manage and evolve a multi-site on-premise Endeca environment that powers product discovery across our digital storefronts. You will be the go-to expert for MDEX engines, DGraphs, Forge pipelines, and search configurations — ensuring search relevance, platform reliability, and exceptional customer experience. Working cross-functionally with business, merchandising, infrastructure, and application teams, you will drive continuous search improvements while supporting a critical 24x7 production platform.

Responsibilities

Top 5 Responsibilities:

• Manage and support a multi-site Oracle Endeca on-premise environment with dedicated Endeca applications and MDEX engines for each website.
• Administer, monitor, and optimize Endeca MDEX engines, DGraphs, Forge pipelines, and search/navigation configurations.
• Design, maintain, and troubleshoot Endeca Forge-based data ingestion pipelines and custom ETL processes sourcing data from flat files.
• Support and enhance Endeca Assembler API integrations consumed by Classic ASP storefront applications.
• Analyze and resolve search relevance, navigation, faceting, and product discovery issues across multiple websites
  
  

Additional Responsibilities:

• Monitor and tune Endeca query performance, index performance, and system resource utilization to ensure optimal customer experience.
• Manage deployment, version control, and release processes using GitLab repositories for custom cartridges, scripts, and configurations.
• Work with Squid proxy infrastructure to troubleshoot caching, routing, latency, and availability issues between application and Endeca layers.
• Support daily batch operations and scheduling through Tivoli Workload Scheduler (TWS) / OPC, including job monitoring, failure recovery, and dependency management.
• Perform Endeca index builds, deployments, rollbacks, and production validations in a controlled release environment.
• Investigate and resolve production incidents related to search availability, indexing failures, performance degradation, and application integration issues.
• Develop and maintain operational runbooks, support documentation, deployment procedures, and disaster recovery plans.
• Collaborate with business, merchandising, infrastructure, and application teams to implement search enhancements and platform improvements.
• Participate in 24x7 production support and on-call rotations for critical search platform incidents.
  
  

Qualifications

Top 5 Qualifications:

• Proven experience designing and troubleshooting Forge-based data ingestion pipelines and custom ETL processes from flat file sources.
• Hands-on experience administering Oracle Endeca, including MDEX engine management, DGraph configuration, and search/navigation tuning.
• Demonstrated ability to analyze and resolve search relevance, faceting, and product discovery issues in a multi-site eCommerce environment.
• Experience managing GitLab-based deployments, including custom cartridges, scripts, configurations, rollbacks, and production validations.
• Strong production support background with experience handling search platform incidents, indexing failures, and performance degradation under on-call conditions.
  
  

Additional Qualifications:

• Familiarity with Endeca Assembler API and integration patterns with Classic ASP or legacy storefront applications.
• Experience with Squid proxy configuration and troubleshooting connectivity between application and search layers.
• Knowledge of Tivoli Workload Scheduler (TWS) / OPC or equivalent batch scheduling tools for job monitoring and failure recovery.
• Ability to create and maintain operational runbooks, deployment procedures, and disaster recovery documentation.
• Experience tuning Endeca query and index performance for optimal system resource utilization.
• Strong cross-functional collaboration skills — comfortable working with business, merchandising, infrastructure, and application teams.
• Fluent English — written and verbal.
  
  

Additional Information

Our Core Values: Caring, Adaptable, Proactive, Empowering Clients

Keywords: Oracle Endeca, MDEX, DGraph, Forge, Assembler API, search relevance, faceting, navigation, indexing, eCommerce search, ETL, data ingestion, Squid proxy, Tivoli Workload Scheduler, OPC, GitLab, on-premise, product discovery, search tuning, production support, on-call, remote job

Technology & Tools: Oracle Endeca, Forge pipelines, Assembler API, MDEX, DGraph, Squid proxy, Tivoli Workload Scheduler (TWS), GitLab, OMS (Order Management Systems), ERP (Enterprise Resource Planning), CMS (Content Management Systems)

Equal Opportunity Employer

McFadyen's goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil and India, we offer a world class work culture that enables top notch delivery for some of the world's most influential companies.

McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law, where applicable.