Oracle EBS Support

Job Description: Oracle EBS System Support / Incident Management

Job Title: Oracle EBS Support Engineer / Oracle EBS Incident Management Specialist

Location: Pune (Preferred) / Hybrid

Experience: 4-8 Years

Job Summary

We are looking for an experienced Oracle EBS Support professional with strong Incident Management experience to provide L2/L3 support for Oracle E-Business Suite applications. The ideal candidate should have hands-on experience in Oracle EBS modules, Oracle SQL, B2B integrations, and Logistics/Supply Chain processes. The role involves troubleshooting production issues, analyzing incidents, coordinating with business users, and ensuring timely resolution of application and system-related problems.

Key Responsibilities

• Provide L2/L3 support for Oracle EBS applications and production environments.
• Manage incidents, service requests, and problem tickets within defined SLA timelines.
• Troubleshoot and resolve issues related to Oracle EBS modules.
• Perform root cause analysis (RCA) and implement preventive measures.
• Develop and execute Oracle SQL queries for data validation, troubleshooting, and reporting.
• Support Oracle B2B integrations and monitor inbound/outbound transactions.
• Collaborate with business users, vendors, and technical teams for issue resolution.
• Monitor interfaces, workflows, concurrent programs, and batch jobs.
• Participate in release deployments, testing, and change management activities.
• Maintain support documentation, knowledge articles, and operational procedures.

Required Skills

• Strong experience with Oracle E-Business Suite (EBS) support.
• Hands-on expertise in Oracle SQL/PLSQL.
• Experience in Incident Management, Problem Management, and SLA-driven support environments.
• Knowledge of Oracle B2B integrations and interface troubleshooting.
• Understanding of Logistics, Supply Chain, Order Management, Shipping, and Inventory processes.
• Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
• Strong analytical, troubleshooting, and communication skills.

Preferred Skills

• Experience supporting Oracle SCM modules such as:
• Order Management (OM)
• Inventory (INV)
• Shipping Execution (WSH)
• Purchasing (PO)
• Advanced Supply Chain Planning (ASCP)
• Knowledge of EDI/XML integrations.
• ITIL Foundation certification is a plus.