Oracle CX Field Service

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are seeking an experienced Oracle CX Field Service Consultant to design, configure, implement, and support Oracle Field Service (OFS) solutions.

• Configure and implement Oracle Field Service Cloud (OFS) solutions.
• Design workflows, routing plans, activity types, work zones, resources, and capacity management.
• Integrate Oracle Field Service with Oracle CX, Oracle ERP, CRM, and third-party applications.
• Conduct requirement workshops, solution design sessions, and user training.
  
  

Your Profile

• Perform system testing, UAT support, and production deployment.
• Troubleshoot application issues and provide ongoing support.
• Develop functional and technical documentation.
• Collaborate with business stakeholders, architects, and development teams.
• Support enhancements, upgrades, and continuous improvement initiatives.
• Hands-on experience with Oracle Field Service (OFS) Cloud.
• Strong understanding of: Capacity Planning, Scheduling & Routing, Work Zones, Resource Management, Activity Management, Mobility & Dispatch Console
  
  

What You'll Love About Working With Us

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli.

Make it real | www.capgemini.com/in-en.