Oracle Cloud GL (General Ledger) Application Support Consultant

Job Description: Oracle Cloud GL (General Ledger) — Application Support Consultant

Experience Required: 6–8 Years

Location: Hyderabad (1st preference). Other locations are also fine, Chennai, Bangalore, Gurugram, Pune, Mumbai, Kolkata

About the Role

We are looking for an experienced Oracle Cloud General Ledger (GL) Support Consultant with strong hands-on functional expertise in Oracle Cloud GL, with proven experience resolving production issues, handling period-close activities, and providing day-to-day operational support in a live Oracle Cloud Financials environment.

Key Responsibilities

• Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs
• Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues
• Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation
• Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close
• Handle intercompany transactions, elimination entries, and cross-ledger balancing issues
• Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes
• Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues
• Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes
• Work closely with subledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL
• Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes
• Maintain and update support documentation, SOPs, and knowledge base articles
• Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need
• Provide end-user support, training, and query resolution related to GL processes
• Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends
• Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)

Required Skills & Qualifications

• 6–8 years of experience in Oracle applications, with at least 4–5 years dedicated to Oracle Cloud GL support/operations
• Strong hands-on experience in a production support environment
• Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets
• Practical experience with allocations, revaluation, translation, and consolidation processes
• Experience handling period-close cycle issues and providing close-window support
• Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses
• Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues
• Familiarity with FBDI templates and resolving failed import/interface issues
• Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS)
• Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations
• Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy)
• Strong analytical and troubleshooting skills with the ability to prioritize under pressure

Preferred/Good to Have

• Oracle Cloud Financials (GL) certification
• Prior experience in AMS/support engagements (as opposed to only implementation projects)
• Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3)
• Basic understanding of SQL for data validation/debugging (not mandatory)

Soft Skills

• Strong ownership mindset with a sense of urgency during close periods
• Good client communication and ticket documentation skills
• Ability to work independently and manage multiple tickets/priorities simultaneously
• Team player with willingness to support on-call/rotational schedules