Optometrist

Role - Optometrist

About Company

Lenskart is Indias fastest growing optical business. The company was co-founded in 2010 by Peyush

Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of Indias population today needs vision correction and only 25% of those in need wear specs.

Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India.

With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today.

With a 600 people team and revenues of slightly over 100 Cr, the company is continuing to grow 15% MOM and changing the landscape of

Indian eyewear with its very unique services and products such as:

• Buying specs online with Virtual Try On

• Home Eye Check -up service in 7 cities with over 300+ eye check-ups every day at consumers

houses

• 150 plus Brick & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to

get their eyes checked and book orders online as well as get their post-sale adjustments done

• Network of Affiliate Doctors who place orders for their consumers online on the Lenskart

platform

Majority of Lenskart eye-frames and prescription lenses are designed in-house and come to consumer directly from manufacturing to retail. Post a spectacle order is received, each frame is individually fitted with the respective prescription in companys own in-house state-of-the-art (first in India) manufacturing facility, before it is dispatched. By owning the process end to end, company not only provides 1 year warranty on all products sold but also a significant 50% price benefit over any other

optical chain in India.

Lenskart raised its first round of funding of 22 Cr INR from IDG Ventures India (IDGVI) in 2011. When company was selling 30 specs a day online. In 2013, when company was selling nearly 200 specs online

per day, Ronnie Screwvala led Unilazer Ventures, along with IDG again, invested around INR 53 crores in the company. Today Lenskart is making nearly 2000 specs a day shipped pan India and has so far shipped over 10 Lac specs across the country. Company has recently raised Private equity investment from TPG Growth of 22 million USD to fulfill its vision to be Indias Number One eyewear provider by

2016.

A little bit about the team and culture:

• Young passionate team
• Very numerate and focused on Analytics
• 80 plus people Tech team in Delhi
• Regional Offices in Bangalore, Mumbai and Kolkata
• Experimentative and Jet Speed Execution
• Freedom to execute and take risks
• Obsessed with Customer Happiness and Delight

Role: Optometrist

Position Summary: The incumbent shall be responsible providing the best customer experience in our stores by ensuring high standards of eye testing quality.

Reporting Relationship: Would be directly reporting to Store Manager

Key Responsibilities:

Commitment to Customer Satisfaction

• Always putting the customers needs first.
• Conducting competent and knowledgeable eye test.
• Greeting customers immediately when they enter store. Shows urgency in providing service to
• customers and satisfying their needs friendly and high customers service oriented eye test.
• Building a strong relationship with customers by engaging the customers by explaining the Eye Exam Process
• Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions.
• Anticipating the problems before they occur and having a plan of action for them at store level

Eye Test Quality Assurance and Sales

• Examine eyes, using observation, and instruments, to determine visual acuity and perception, focus and coordination
• Responsible for converting the prospective customers into actual customers.
• Ensure all customers receive accurate diagnosis and appropriate recommendations.
• Effective communication with all retail associates to ensure seamless customer experience

Inventory Management

• Having the basic understanding of the POS system to ensure transactions are properly and effectively processed
• Working very closely with various departments in the organization till the product reaches the customer
• Approaching customers and keeping the store neatly stacked to avoid shrinkage

Security & Hygiene

• Ensuring the store and the inventory is neat and clean at all times
• Maintaining the necessary safety measures in ensuring the safety of the store and customers
• Employees at store level, engaging in the customer experience need to be properly groomed and presentable to the customer. Uniforms need to be neat and clean and pressed.

Competencies & Educational Qualifications: -

• Diploma/Degree/Post Graduate Degree holder in Optometry with minimum 0-3 years of relevant
• experience in the industry.
• Entrepreneurial thinking mindset: Self-motivated and self-directed with an ability to think innovatively.
• People Management: Ability to lead, manage & develop large teams in a fast paced environment.
• Passion for Results: High degree of commitment with bias for execution excellence.
• Customer Focus: Ability to design processes, systems & create an environment for enabling customer
• delight.
• Superior analytical, evaluative, and problem--solving abilities.