Optical Manager

Position: Optical Store Manager

Role & Responsibilities

• Manage the overall operations of the optical store, ensuring smooth day-to-day functioning.
• Lead and guide the optical sales team to achieve business and customer service objectives.
• Assist customers in selecting frames, lenses, and optical products based on their requirements and prescriptions.
• Ensure accurate optical measurements, frame fitting, lens orders, and timely delivery of products.
• Monitor inventory levels, stock movement, product availability, and maintain proper stock records.
• Ensure proper display, cleanliness, and visual merchandising of optical products.
• Handle customer queries, complaints, and provide effective resolutions to ensure customer satisfaction.
• Coordinate with optometrists and ophthalmology teams for prescription-related clarifications.
• Maintain records of customer prescriptions, sales transactions, billing details, and work orders.
• Ensure compliance with store processes, quality standards, and operational guidelines.
• Drive sales performance through effective customer engagement and product knowledge.

Requirements

• Graduation in Optometry or relevant optical retail experience preferred.
• 3 to 7 years of experience in optical retail, eyewear, or eye care industry.
• Strong knowledge of frames, lenses, coatings, optical products, and customer requirements.
• Good leadership, communication, and team management skills.
• Customer-focused with strong sales and service orientation.
• Basic computer knowledge and experience with billing/inventory systems.
• Ability to manage store operations independently.
• Well-groomed, professional, and approachable personality.