Ops Trainer- Associate/Sr Associate

Training JD Roles and Responsibilities :

The role will oversee the operations related training for different functions First Mile, MidMile, Last

Mile, FTL Operations, LTL Operations. The core focus will be on performance related metrics

training, job role related scheduled curriculum training and induction training. The role also

demands superior analytics acumen to identify areas / facilities which require extra emphasis on

training. The Manager Training will research, design, develop, deliver, and evaluates training

initiatives that promote people capabilities throughout the organization. This role also monitor the

effective roll out of training via 300+ Ops Coaches in the network.

1. Oversee the training team of Delhivery Academy by ensuring all the trainers achieve the KPIs set

by the organization.

2. Plans and coordinates all onsite and virtual training activities of the Ops staff (frontline to middle-

management) to include resource, calendar and venue coordination, facilitator preparation, material

preparation and/or other logistics related items. Ensures training records are maintained.

3. Designs and delivers training - both face to face and virtual training within time and budget

constraints. Working with stakeholders and subject matter experts (SME's) to make the training

more relevant to the business objective.

4. Monitors and evaluates training programs effectiveness, success, and outcome periodically.

5. Plan, conduct and oversee Ops metric focused on-the-job coaching and scheduled training to

improve the performance of Ops facilities First Mile, Middle Mile, Last Mile, Returns, FTL Ops, LTL

Ops, Fulfillment Ops.

6. Manages and oversees the learning management system (LMS) learning experience; analyze

learner performance and engagement. Work with team to enact any needed improvements or

changes needed.

7. Conducts effective induction and orientation sessions.

8. Communicates with key stakeholders to obtain knowledge and understanding of business needs

and operations.

9. Other duties and responsibilities as determined by Head Delhivery Academy

10. Travel extensively (PAN India) to various Delhivery facilities as and when required Interactions

with Internal and External Stakeholders - This role will interact with both internal and external

groups.

Responsibilities are multi-faceted, working with Ops Functional and Regional Heads, Academy

Content Team, Control Tower Team, Tech, Data Teams, third party e-Learning Platform providers,

National Skill Development Council etc.

Education & Work Experience - 1. MBA preferred (Basic Education level Bachelors Degree

2. Certificates in Training domain preferred

3.Knowing the regional language is a must

Type: Full Time, Permanent Role

Education UG: Any Graduate

Role: Process Trainer Industry Type: Courier / Logistics Department: Teaching & Training

Employment Type: Full Time, Permanent Role

Category: Corporate

Training Role: Process Trainer

Industry Type: Courier / Logistics

Department: Teaching & Training

Employment Type: Full Time,

Permanent Role Category: Corporate Training

Preferred candidate profile