Ops Supervisor - International
TP · Gurugram · onsite · Posted 42d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a skilled Customer Service Professional to join our team in the BPO industry. The ideal candidate will have excellent language proficiency and strong communication skills, with 10th +2 education.
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service through various channels.
- Collaborate with internal teams to enhance customer experience.
- Develop and maintain thorough knowledge of products and services.
- Identify and escalate complex issues to senior management when necessary.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Excellent language proficiency in English (B2 level).
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changes.
- Proficient in using computer systems and software applications.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively as part of a team.
- Educational qualification: 10th +2.
Sourced from naukri
Skills
hrsdemployee satisfactionEmployee RelationsAssistanceOpsTalent AcquisitionTalent managementEmployee RetentionEmployee Engagementoperationsclient relationshipTalent EngagementRecruitmentHuman Resource Management