Ops Senior Analyst Payments

Job Summary

The role of an Ops Senior Analyst for Payments Investigation exists to resolve payment-related discrepancies efficiently, ensuring accurate transaction processing and safeguarding financial integrity. Its scope includes analysing failed or delayed payments, coordinating with internal/external teams, mentoring junior analysts, driving process improvements, and collaborating with cross-functional teams to mitigate systemic issues and maintaining compliance with regulatory and operational standards.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you're building your future, while helping to build ours.

Role Details

Role Type: Permanent

Role Location: Bengaluru

Work Schedule: Early Morning Shift (4 AM Login)

What will your day look like

As an Ops Senior Analyst - Payments, you will be responsible for:

• Investigating and resolving failed, delayed, misrouted, and high-value payment transactions within agreed service levels, ensuring minimal business impact.
• Analysing payment data to identify the root causes of discrepancies, documenting findings, and implementing effective resolutions.
• Managing complex payment exceptions and escalations, while collaborating with internal teams, banks, clients, and external stakeholders to ensure timely resolution.
• Ensuring all investigations and resolutions comply with regulatory, compliance, and audit requirements, while maintaining accurate and detailed records.
• Monitoring trends in payment-related issues, conducting root cause analyses, and recommending corrective actions to improve operational performance.
• Supporting and mentoring team members by reviewing case quality, sharing knowledge, and promoting best practices across the function.
• Identifying process gaps and opportunities for automation, operational efficiency, and continuous improvement, and contributing to initiatives that enhance service delivery and performance.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

• A minimum of 3 years of experience in payments, transaction processing, banking operations, fintech, or corporate treasury, with exposure to both domestic and international payment platforms.
• Strong knowledge of payment networks such as SWIFT, ACH, RTGS, and NEFT, along with a solid understanding of end-to-end payment flows and transaction processing.
• A good understanding of regulatory and compliance requirements, including AML, KYC, OFAC, and data privacy standards.
• Proven experience in investigating payment discrepancies, resolving exceptions, and managing escalations, supported by strong analytical and problem-solving skills.
• Excellent attention to detail, with the ability to accurately review and analyse transaction records, documentation, and system data.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across Operations, Finance, Compliance, Technology teams, and external partners.
• Proficiency in Microsoft Excel, payment tracking tools, case management systems, and transaction processing platforms such as SAP, Oracle, or similar applications.
• Bachelor's degree in Finance, Business Administration, Accounting, Economics, or a related field.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

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