Ops Manager - Last mile

Decorpot is seeking a detail-oriented and proactive Operations Manager – Last Mile to oversee the critical final phase of our interior projects. You'll be responsible for managing everything from delivery and installation to final handover, working closely with our IMOS (Installation and Move-Out Services) team. Your focus will be on ensuring timely, high-quality project completion, maximizing customer satisfaction, and driving process efficiency across all last-mile activities.

Responsibilities

• Manage and supervise all last-mile operations, including ensuring site readiness, coordinating deliveries, overseeing installation processes, rectifying snags efficiently, and ensuring seamless project handover.
• Act as a key liaison between the central IMOS team and on-ground execution teams, ensuring complete alignment in project timelines, quality standards, and overall objectives.
• Plan and strategically allocate manpower, materials, and resources for installation activities across multiple project sites.
• Monitor day-to-day site operations, proactively identify and resolve bottlenecks, and escalate critical issues when required to maintain project flow.
• Track and report the progress of all last-mile tasks using appropriate project management tools, ensuring all activities are completed on time.
• Maintain close coordination with design, procurement, quality control, and warehouse teams to ensure seamless execution from start to finish.
• Ensure strict adherence to quality, safety, and compliance standards on-site for all operations.
• Conduct regular site audits, supervise subcontractors and installers, and ensure the timely closure of all snags.
• Maintain detailed documentation for all site handovers and post-installation services.
• Continuously evaluate and improve operational workflows to enhance overall customer experience and boost team productivity.

Skills

• Strong project management and site coordination skills with a hands-on approach.
• Proficient in MS Office, project tracking tools (e.g., Trello, Asana, or custom ERP), and various reporting systems.
• Excellent communication, stakeholder management, and problem-solving abilities.
• In-depth knowledge of installation processes, material handling, and vendor coordination.
• Ability to manage multiple projects/sites simultaneously while maintaining high standards.
• Comfortable working in a fast-paced, client-focused environment with strict deadlines.

Qualifications

• Bachelor's degree in Engineering, Interior Design, Construction Management, or a related field.
• 7–8 years of experience in interior fit-out, modular furniture, or project execution roles, preferably with a focus on last-mile or IMOS operations.