OPS-CS / Client Integration Professional

Divisional Overview:

The Operations division provides the support and control infrastructure that enables the Firm to develop and deliver financial products throughout the world. Working with the Sales, Trading and Information Technology Divisions, Operations professionals are responsible for the management and execution of transactions in a manner which maximizes profitability and minimizes risk. Our division is responsible for the management and execution of millions of securities transactions on a daily basis. Our responsibilities include trade processing, confirmation, settlement, fails management, margin, asset servicing, risk management, reference data management and various other client services. In partnership with sales, trading, prime services, information technology and other teams from across the bank, we apply a continual focus on improving productivity and efficiency, while seeking new and innovative ways to support our clients changing needs.

Business Overview:

Client On boarding Team is responsible for onboarding new clients in the Firm for multiple products and acts as a single point of contact for all client queries/outreaches required to onboard the Client. Team interfaces with all areas of the firm including Legal, Credit, Compliance, Tax, Operations, Sales and trading with adherence to Firm s On boarding obligations.

Position Specifications:

Corporate Title

Analyst

Functional Title

Senior Analyst/ AM

Experience

2 - 7 Years

Qualification

Graduate/MBA

Requisition No.

Role & Responsibilities:

• Ensure that client gets on boarded on Nomura platform effectively. Proven record of Client Onboarding/ Relationship management.
• Own and resolve all issues during the onboarding process to manage client expectations and should be able to handle difficult situations with assertive skills.
• Manage queries from multiple teams related to the process.
• Identify exception cases, escalate whenever required and work towards resolutions.
• Drive and implement relevant KRI and reporting to track aged requests and ensure transparency in highlighting key risk items with effective escalation management.

Mind Set:

Mandatory

Desired

Domain

Technical

Nomura Leadership Behaviours:

Leadership
Behaviours

Description

Element

Exploring Insights & Vision

Comprehensively analyse the nature
of the problems we face and set our
focus toward the future vision

Making Strategic Decisions

Analyse options and feasibility to resolve issues, in making
judgments and recommendations

Inspiring Entrepreneurship in People

Promotes the vision and goals to others in such a way that inspires commitment and independent contributions

Elevating Organizational Capacity

Maximize organizational productivity through leadership development and
engagement

Inclusion

Respect diverse perspectives and
promote psychological safety
and the creation of a risk culture