Ops Coordinator

• Enveritas is looking for an Operation Coordinator (Ops Coordinator) to join our global team and support our operations in Asia. The role is based in Indonesia and will focus primarily on our Indonesian programme - covering both coffee and cacao, and the largest and one of the most complex in the region - while also providing data quality and analytical support to other Asian origins such as India, China, Laos, Papua New Guinea and Timor-Leste as programme needs shift through the year.
• With support, the Ops Coordinator will be managing, analyzing, and cleaning data on a real-time basis, providing feedback to field teams, and collaborating with members of the Enveritas global team who come from a variety of backgrounds. The Ops Coordinator position reports to Indonesia Country Lead. It is a fully remote position based in Indonesia, with the ability to travel domestically to coffee- and cacao-producing regions and occasionally to other countries in the region.
• This position will have the backing of a global team with deep experience in coffee sustainability and technology to help you reach your goals. Enveritas offers a fun, open environment with exciting new work, the opportunity to gain technological skills, and the opportunity to travel across coffee and cacao regions - from Sumatra, Java, Sulawesi, Bali and other areas to origins across the wider Asia-Pacific.

Responsibilities

Data Quality Process

• Monitor the quality of data collected daily and communicate issues to the respective Field Coordinators
• Manage and supervise the Quality Control Officers (QCOs) in Indonesia, and review the daily QC reports, close-out and retraining materials they produce
• Follow up daily with Field Coordinators to correct rejected surveys and resolve issues and monitor completed surveys and check for bad data or erroneous randomization protocols
• Support close-out and finalization of data, including contextual insights about coffee and cacao regions
• Manage the backcheck survey process and supervise backcheck person(s) for the country/region

Survey Delivery and Field Operations

• Support the delivery of the survey collection process in Indonesia, working closely with the Country Lead and field operations team
• Support the coordination of list-based verification, including Key Sustainability Clusters

Developing Tools

• Test and help to design Data Quality tools and survey questionnaires using smartphones
• Support customization and translation review of smallholder, list-based and backcheck surveys for Indonesia
• Collaborate with the Asia Data & Insights team to develop and improve Data Quality protocols

Analysis and Insights

• Prepare and share regular analysis and statistics on the progress of data collection with country teams and the Asia operations team
• Contribute to analysis projects and stakeholder presentations using coffee and cacao verification data and insights
• Help surface the trends and insights that enable roasters, manufacturers and other supply chain actors to make data-driven sourcing decisions

Stakeholder Engagement and Partnerships

• Support the Country Lead in managing coffee and cacao stakeholder relationships in Indonesia - cooperatives, exporters, traders, farmers organizations, NGOs, industry associations and research institutes- by preparing materials for meetings and tracking follow-up actions
• Support the Country Lead in building connections with local partners and strengthening regional partnerships
• Help communicate key findings to stakeholders clearly and accurately, in Bahasa Indonesia and English
• Develop deep expertise in local sustainability issues in the Indonesian coffee and cacao sectors

Training

• Support the onboarding and training of Field Coordinators and enumerators; lead sessions on Data Quality
• Train the Enveritas field ops team on new survey and data quality tools as they are released
• Support the adaptation of training materials across different Asian origins and languages

Ad hoc Projects

• Support on new initiatives with the Enveritas global team of program and field operations managers, data scientists, product managers, engineers, agronomists and industry experts
• Support ad hoc special projects, which may not necessarily be related to coffee or cacao
• Other duties as assigned, including outside of Indonesia

Qualifications

• Experience with data and working across teams
• Based in Indonesia
• 1-2 years experience managing and conducting quantitative and qualitative research with strong data quality management knowledge is highly desirable
• Bachelors degree and excellent academic record related to development studies, economics, business, statistics, plant science, forestry, or other relevant disciplines with relevant professional experience
• Strong computer skills, including proficiency in Microsoft Office and Google Docs applications, familiarity with quantitative data collection software/platforms; knowledge of Python or other programming languages beneficial but not required
• Excellent verbal and written proficiency in Bahasa Indonesia and strong working proficiency in English.
• Comfortable collaborating across time zones with a global team from a variety of backgrounds
• Familiarity with Asia- specifically Indonesia smallholder agriculture and rural field research is an advantage
• Exposure to contracts or vendor management is beneficial but not required
• Willingness to travel to coffee- and cacao-producing regions across Indonesia, and occasionally to other origins
• Clear track record of working in a fast-paced, multicultural team environment
• Excellent communication and analytical skills; flexible problem-solving attitude
• An aptitude to easily understand data, derive insights, identify bad data, and suggest improvement areas
• Quick learner and effective team-player
• Interest in learning more about coffee, cacao and agriculture

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.