Opportunity For Project Manager - Customer Service with SBI Securities

Role : Project Management

Department : Customer Service

Reporting to : Head CSG

Job Description :

• Analyse customer service data, feedback, and operational metrics to identify improvement opportunities and drive continuous process optimization.
• Lead and manage customer service projects from initiation to closure, ensuring delivery within scope, timelines, budget, and quality standards.
• Coordinate with cross-functional teams (Customer Service, Operations, IT, Quality, and Business stakeholders) to drive successful implementation of process improvements and customer experience initiatives.
• Monitor project progress, track key performance indicators (KPIs), identify risks/issues, and implement mitigation plans to ensure project objectives are achieved.

Skills : Good excel and PowerPoint presentations, reading data to derive insights, good interpersonal skills.

Interested candidates can share cvs on [email removed]