Opportunity For CSG - Emails (MD desk escalation) with SBI Securities

Role : Customer Service (MD DesK)

Location : Chinchpokli

Job Description:

• Handle critical customer escalations to MD & CEO, Chairman`s office and Social Media platforms.
• Investigate cases by coordinating with different departments like Operations, Compliance, Risk, Legal, and Business teams.
• Draft and communicate resolution responses to clients.
• Conduct root cause analysis and recommend process improvements to reduce recurring complaints.
• Monitor escalation TAT and ensure timely closure of cases.
• Prepare MIS reports and provide updates to the Manager on complaint trends and resolution status.

Interested candidates can share cvs on [email removed] or call me on [phone removed]