Ophthalmic Patient Counsellor
The Healing Touch · Delhi · onsite · Posted 63d ago
About a minute. You'll make an account on the way through.
About this role
Urgent Hiring..!!
Job Description (JD)
Patient Counsellor Eye Hospital
Job Title: Patient Counsellor
Department: Patient Services
Location: C/390, Janakpuri, Pankha Road, New Delhi - 110058
Job Summary
The Patient Counsellor is responsible for guiding and supporting patients and their attendants through the eye care process. This role includes explaining diagnoses, treatment options, surgical procedures, costs, and post-treatment care, ensuring a smooth and empathetic patient experience.
Key Responsibilities
- Counsel patients regarding eye conditions, investigations, treatments, and surgical procedures (e.g., cataract, refractive surgery).
- Explain treatment plans, consent forms, risks, benefits, and expected outcomes in simple language.
- Coordinate with doctors, optometrists, OT, billing, and insurance/TPA teams.
- Assist patients with appointment scheduling, admission, discharge, and follow-ups.
Qualifications & Experience
- Graduate in any discipline (Healthcare/Medical background preferred).
- 2 to 15 years of experience in patient counselling or healthcare services (eye hospital experience preferred).
# Immediate Joiner preferred
# Contact: [phone removed], [phone removed]
Email ID: [email removed]
Sourced from naukri