Operations Team Leader

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.
• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.
• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.
• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.
• Implement and maintain quality management practices to uphold service standards and customer satisfaction.
• Monitor and control network operations to optimize efficiency and minimize disruptions in service.
• Support the customer service and support group in resolving customer queries and enhancing client relationships.
• Manage contract sourcing and negotiations to secure reliable service providers and vendors.
• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

Qualifications & Experience:

• Minimum Graduate

Industry experience required

• 7-8 years of experience out of which 3-4 years into team management

Skills:

• Time Management
• Problem Solving
• Planning & Organizing
• Accuracy & Attention to Detail
• Advanced MS office skills (Excel, Word, PowerPoint)

Competencies:

• Accountability and Adaptability
• Business and Customer Focused
• Communication and Collaboration
• Innovation and Critical Thinking
• Leadership and Influence
• Confidentiality and Integrity  
• Leadership Skills
• Team Working Skills
• Problem Solving Skills
• Planning & Organizing Skills
• Accuracy & Attention to Detail