Operations Team Leader

Hiring: Operations Team Leader Retention Process

Company: Cameo Corporate Services Pvt. Ltd.
Location: Thirumalagiri
Process: Outbound BPO Retention
Experience: 3+ Years in BPO Outbound Operations
Joining: Immediate Joiners Preferred

Job Summary:

Cameo Corporate Services Pvt. Ltd. is looking for an experienced and result-oriented Operations Team Leader to manage our Outbound Retention Process. The ideal candidate should have hands-on experience in BPO operations, team handling, and customer retention.

Key Responsibilities :

• Manage and supervise a team handling outbound retention activities.
• Drive team performance against productivity, quality, and business targets.
• Monitor daily performance and provide regular feedback and coaching to team members.
• Ensure adherence to process, quality, and operational guidelines.
• Handle escalations and support the team in resolving customer-related issues.
• Prepare and track daily/weekly performance reports and key operational metrics.
• Motivate the team and ensure achievement of retention and revenue targets.
• Coordinate with internal stakeholders to ensure smooth day-to-day operations.

Required Skills & Experience:

• Minimum 3+ years of experience in BPO Outbound Operations.
• Prior experience in Customer Retention / Win-Back / Customer Engagement is preferred.
• Experience in team handling and people management.
• Strong verbal and written communication skills.
• Good leadership, coaching, and problem-solving abilities.
• Target-oriented with strong focus on productivity and performance.
• Ability to work in a fast-paced BPO environment.
• Immediate joiners will be preferred.

Interested Candidates

Candidates meeting the above requirements can share their updated resume through:

Email: [email removed]
WhatsApp: [phone removed]