Operations Team Lead

Project Location: Tamil Nadu, India

Employment Type: 12 months contract on Iron Mountain Payroll (Extendable)

Experience: Minimum 5 Years of Relevant Experience. Must know to Read and Write in Tamil.

Qualification: Graduate Preferred

Notice Period: Mandatory – Less than 30 days, immediate joiners preferred

Iron Mountain is seeking an experienced and hands-on Team Lead Operations to join our Global Digital Solutions (GDS) team.

In this role, you will be responsible for managing day-to-day scanning and digitization operations for a large-scale, high-volume, and time-sensitive project in Tamil Nadu, India, leading a team of at least 30 personnel while ensuring strict adherence to productivity, quality, and information security standards.

You will join a dynamic Global Digital Solutions team dedicated to delivering seamless document management, imaging, and digital transformation services to our enterprise and public sector clients.

In this role, you will:

• Responsibility 1: Lead daily scanning and digitization activities, managing a team of at least 30 personnel across shift rosters to meet daily production targets and ensure optimal equipment and resource utilization.

• Responsibility 2: Collaborate with project managers, client representatives, quality control teams, and information technology support to resolve operational queries and maintain smooth cross-functional coordination.

• Responsibility 3: Ensure compliance with organizational standards, project-specific Standard Operating Procedures (SOPs), information security controls, and document custody protocols.

The ideal candidate will have:

• 5+ years of experience in scanning, digitization, Business Process Outsourcing (BPO), document management, or high-volume operations, with at least 3 years of team leadership experience managing teams of 30 or more.

• Strong knowledge of high-volume digitization workflows, image quality parameters, Management Information Systems (MIS) reporting, and Optical Character Recognition (OCR) tools.

• Proven ability in workforce management, target achievement, quality assurance, root cause analysis, and problem-solving under tight project timelines.

• Fluent communication skills in Tamil (spoken, read, and written) with a notice period of less than 30 days (immediate joiners preferred); a Bachelor’s degree in Business Administration, Operations Management, Commerce, or a related field is preferred.