Operations Team Lead

As Team Lead – Business Operations, you will be responsible to achieve functional excellence in Customer Order Management (from Order Booking to Closure) and drive business productivity & Operational efficiency across, including adoption of technological advancements for process automation. Manage engagement for Business in areas of Order Management & Invoicing (Contracts Delivery Operations) and work with global stakeholder to finds areas to reduce complexity, standardize and optimize the way of execution. You will report into Manager – Business Operations and will have a hybrid working. This position requires to provide effective strategic leadership to assigned organization.

Your Responsibilities:

1. Responsible to lead / manage Business operations assignments (Customer order booking), which are moderate to high in complexity, in accordance with all relevant policies and procedures.
2. Provides leadership to the assigned team to drive efficiency in execution.
3. Maintains the confidentiality of sensitive and proprietary technical, financial, and commercial information.
4. Manages business process transitions and finds areas to reduce complexity in executing the tasks as well as standardizing the way of execution.
5. Ensure that all audits (internal/external) are adequately documented, and significant risk areas are dealt with in a timely manner.
6. Engage with various stakeholders to identify opportunities for increased engagement, seek feedback on deliverables and to improve overall engagement
7. Ensures deliverables provided by team are delivered within exceptional good quality on time and on budget with high levels of Internal Customer Satisfaction.
8. Manage utilization of all resources and ensure accurate capacity planning.
9. Responsible to manage resources appropriately and to assign right skills to the work.
10. Work with required regional & domestic stakeholders to ensure compliance & smooth processing of the activities/processes assigned.
11. Demonstrates accountability for completing work assignments given in the form of process objectives & goals; meets commitments and deadlines.
12. Manages & leverages the Business ops resources throughout different Regions for required support
13. Leverages resources to ensure the team to meet process requirements defined in Standard Processes also respects the Quality Management System processes.
14. Manages team performance to develop team capability and motivate the team. Create developmental plans for any identified gaps.
15. Supports best practice sharing and knowledge transfer among teams to improve competency of whole team.
16. Leads and coaches the functional teams in Operations including third party resources to comply with RA standards and practices.

1. Assesses and develops competency and capabilities among the team. Encourages multi-skilling within the team to ensure better utilization.

Leadership

• A conceptual and out of the box thinker with proven track record of establishing processes, SOPs, streamlining workflow and creating teamwork environment to enhance the productivity.
• Maintains professional demeanour, shows empathy for customers, communicates and respect.
• Creates an optimal work environment by establishing and maintaining positive and respectful work relationships.
• Strong commitment to achieving goals and driving issues to resolution.
• Holds self and team accountable for keeping commitments, maintaining standards, and achieving goals. Develop people & teams – Planning and supporting relevant, continuous learning for individuals and teams
• Build Organizational Talent - Takes responsibility for individual performance and is aware of team performance goals.
• Leads with ethics and integrity; and flexible while also seeking initiatives Enthusiastic to work & adapt.
• Prudent, disciplined & self-motivated with excellent interpersonal skills coupled with passion, knowledge, and optimism

• Effectively interface with internal and external stakeholders (in varying roles and departments); provide succinct information on time & as requested.
• Strong passion for delivering excellent customer experience.

Education & Experience:

• Bachelor's Degree. Diploma / degree in Business Administration (preferred)
• Minimum of 10+ years of relevant experience in Business Operations.
• Typically requires 5+ years of hands-on experience in the Order-to-Cash (O2C) process lifecycle (Projects / contracts delivery or fulfilment preferred).
• Have exposure to Global Work style, engagement with clients while sitting at remote locations.
• Willing to work in flexible business shifts / global time zones including NA/LA time zone to lead business stakeholder connect
• Flexibility to travel, 10% of the time, within and outside India (if required) to meet functional, client/ stakeholder teams

Preferred:

• Master's in Business Administration
• Experience in technological adoption for process automation, optimization as well enhancements for increased efficiency with sustained / improved customer satisfaction.
• Lean Six Sigma Certification (Green Belt & above).

What We Offer:

Our benefits package includes

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. 
• Employee Assistance Program 
• Personalized wellbeing programs through our OnTrack program 
• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.