Operations Team Lead

Position: Team Lead Operations

Locations: Pune

Requirements & Responsibilities:

• Experience: Minimum 2+ year of Team Lead experience on papers(Acting Team Lead / Acting SME profiles will not be considered).
• Communication: Must possess excellent verbal and written communication skills.
• People Management: Proven ability in managing teams and driving performance.
• Performance Metrics: Strong understanding and hands-on experience in handling: KRAS (Key Result Areas), KPIs (Key Performance Indicators), SLAs (Service Level Agreements)
• Operational Management: Exposure to managing Attrition, Shrinkage, and Process Transitions.

Domain Preference:

• International Voice Process background preferred.(No Domestic Experience will be considered)
• US Healthcare experience will be an added advantage.
• Project Management: Capable of handling multiple projects simultaneously.
• Technical Skills: Proficient in MS Office (Word, PowerPoint, Excel).

If the above skills matches with your experience , please call the below number or share your CV on the below email address.

Email : [email removed]

Phone : [phone removed]