Operations Support

Job Description

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company's total revenues. Our vision is to be essential to our customers businesses every day. We do that by offering a diverse range of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs

The Associate Implementation will sit within Centre of Excellence team (India) supporting ICS (corporate team). This role will be responsible for ensuring all corporate applications comply with the AML/KYC regulations and internal requirements. Key Responsibilities: Ø Set up of the client in MYSU liaising with linkages to facilitate rapid & accurate set up Ø Liaising with internal teams including Sales, AML, New Accounts, Compliance, Risk and Legal for the set up Ø Coordinate internal client communication, completion & processing of Corporate Card Applications Ø Monitor first billing cycle to ensure smooth program launch Ø Ensure all MIS, associated products and @Work tools are set up correctly Establish & monitor the process at each implementation stage to provide support to Acquisition / Sales teams with client set up Provide administrative support to the Implementation Leader for the implementation of new corporate card, BTA, CPC, sales to achieve charge volume go

Responsibilities

• Set up of new and existing clients by liaising with internal teams
• Coordinate internal client communication, completion & processing of Corporate Account Set ups
• Ensuring at work profile is set up for the customer on priority
• Ensure all MIS, associated products are set up correctly
• Establish & monitor the process at each implementation stage to provide support to Acquisition / Sales teams with client set up
• Provide administrative support to Leader for the implementation of new corporate card for sales to achieve charge volume
  
  

Qualifications

• Strong understanding of the Commercial Card systems, and MIS tools
• Ability to build and leverage strong working relationships and collaborate across regional teams
• Strong analytical skills; Superior customer service skills
• Past Experience: Minimum 1- 4 years of experience in BFSI Industry
• Academic Background: Graduate in Commerce
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.