Operations Support Professional

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company s total revenues. Our vision is to be essential to our customers businesses every day. We do that by offering a diverse range of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

Minimum Qualifications

• Graduate with minimum 2 years of analytical experience in a client servicing environment
• Excellent communication skills both verbal and written
• Proven ability to learn new skills in a technical environment - basic technology background is an added advantage
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
• A team player should possess the skills to work and support team members
• Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.
• The incumbent should have a performance rating of G3L3 or better in the last review

Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly Clearly, Make Decisions Quickly Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Good to have skills:

• Data analysis and presentation
• Report/Dashboard creation and change management
• Technical troubleshooting experience
• Consulting on insights and recommendations

The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams - Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment. The incumbent in this role will be responsible to onboard program managers of global commercial clients, solve a major client pain point with data quality and drive enterprise requirement of digital products adoption with enhanced data capabilities.

Key responsibilities include the following:

• Onboard clients to manage their programs digitally
• Build and maintain global reporting for corporate clients
• Provide consultation to Client Management, Onboarding, Program Administrators, etc. to maintaining online data security per enterprise policies
• Provide extraordinary customer issue resolution to queries relating to @work tool. (This requires customer centricity to understand each client need as each client has different reporting setup)
• Other Departmental and administrative work