Operations Support | Impetus

What will you do at Fynd

Product expertise and its nuances:

• Become a specialist for the given product to suggest improvements and new features to improve usability and adoption
• Adoption: Develop and implement scalable processes to enhance product development, release, and feedback loops.
• Ensure tools are well-integrated into the product development lifecycle.
• Continuously evaluate and optimize tooling to support efficiency and scalability.
• UAT: Evangelizing the product and its business value: Analyze product performance to support business, and work with product/program team to improve it

Program Support and Execution:

• Partner with the Program Manager to operationalize new retail programs, pilot initiatives, and product launch rollouts across stores and the vendor environment.

User : Business user focus and benefits for the users: Identify, profile, and segment users into niche cohorts

Training and enablement:

• Support training material development and store/vendor communication plans for new operational processes and technology rollouts
• Train and coach users to a successful onboarding process and ongoing usage
• Support rollout and adoption with the Program and Product team
• Create handbook, operations manual, guidebook
• Own the internal and external enablement process, ensuring teams are well-informed about new features.
• Monitor product adoption and effectiveness post-launch, identifying areas for improvement.

Support:

• Support business teams and handhold till they are up to speed
• Identify any blockers for business and resolve them immediately, working with the respective Program, product, Support engineers
• Content: Manage and maintain product tools, systems, and documentation to ensure efficiency.
• Identify issues/defects/blockers for business from tickets
• Work with Engg DRI/ program DRI/business DRI for closing issues and then closing tickets
• Support business teams and handhold them till they are up to speed
• Identify any blockers for business and resolve them immediately, working with the respective Program, product, Support engineers
• Content: Manage and maintain product tools, systems, and documentation to ensure efficiency.

Operations readiness, removing blockers and tracking efficiency and support:

• Operational Readiness: Ensure users are operationally ready for using the product for various business functions
• Identify the root cause of the operational issues and potential impacts, bottlenecks for business , see if SOP or product solution /utility that needs to be built
• Perform in-depth research and identify sources of production issues surrounding the application.
• Map, refine, and document product operational processes — from product intake, allocation, store replenishment, markdowns,short fulfillments and returns management.
• Create SOP and be adaptive to curate/update SOP
• Work closely with the business in managing day-to-day issues, and resolve user queries.
• Perform daily health checks of the application, job schedules and infrastructure supporting the application.
• Develop and facilitate monitoring systems to identify issues before they happen.

Both voice for both sides and enable the Business team to adopt and support:

• Advocate internally for end user needs – be the functional voice of the end user and be the business voice to the Product team
• Create and maintain a structured approach to collecting, analyzing, and acting on customer feedback.

Collaboration:

• Collaborate with cross-functional teams, including product, sales, and program team
• Act as a bridge between Product, various business functions Supply Chain, Merchandising, Store Operations, and Technology teams to align priorities and resolve operational issues.
• Improve collaboration between product, engineering, and other teams by optimizing workflows and communication channels.

Data & Insights

• Identify any deviations in the business operations
• Work closely with data analysts to generate insights on user behavior, product performance, and adoption.
• Ensure that product feedback loops are data-driven and well-integrated into the development process.

Some Specific Requirements

• 2-7 years of experience in Product Operations, Product Management, Data Analytics, retail business function operations, preferably in fashion, lifestyle, or consumer goods sectors.
• Bachelor's degree in Business, Operations Management, Supply Chain, or a related field. MBA is a plus.
• Strong operational knowledge of product lifecycle management in a retail context (new season setup, replenishment, markdowns, etc.).
• Familiarity with omnichannel operations and retail technology platforms (POS, WMS, ERP systems).
• Analytical mindset with proficiency in Excel, Power BI, or similar reporting tools.
• Excellent communication, stakeholder management, and organizational skills.
• Excellent verbal and written communication skills
• Analytical and data-driven skills
• Problem-solving skills
• Experience in product or platform building and development
• Strong analytical and problem-solving skills, with experience working with data-driven decision-making.
• Experience with DB tools (e.g., Big query, etc) and data visualization platforms (e.g., Looker, Tableau).
• Excellent communication and cross-functional collaboration skills.
• Strong ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Experience working in SaaS, consumer tech, or a fast-growing tech environment is a plus.
• Familiarity with Agile and product development frameworks.
• Previous experience partnering with Program Managers, Product Managers, or cross-functional retail teams.
• Experience supporting major product launches, store openings, or tech rollouts in a retail environment.
• Passion for fashion, consumer experience, and operational excellence.