Operations Support Executive

Role & responsibilities

• Be the first point of contact for our clients' outlet owners and managers, answering queries and resolving issues quickly
• Build real working relationships with clients through regular, professional communication
• Track daily and weekly performance for each outlet and flag anything unusual before the client has to ask
• Prepare and share performance reports using Excel and other tools
• Work closely with our internal team to close out escalations on time
• Once you move into the Operations Executive role, run weekly review calls with clients and lead their account

Preferred candidate profile

• Some experience in customer support, account management, MIS or operations, internships count
• Strong written and spoken English
• A problem solving mindset, you should enjoy figuring things out rather than waiting to be told
• Comfortable with Excel, intermediate level is enough to start
• Based in Mumbai or Delhi NCR, this role is WFH but not location agnostic
• Someone who takes ownership and follows through, we would rather have fewer people who finish what they start