Operations Supervisor

Role & responsibilities

• Custodial Position Reconciliation download and reconcile using the application reports to produce Client Custodial Position Reconciliation.
• Income Pre-Balancing
• Importing Custodial Files and Pre – Balancing Expected Income to be received. (Daily)
• Resolution and Reporting – review breaks, possible solutions and report final breaks (Daily)
• Income Processing
• Importing Custodial Files and Clear Income that has been suspended per the application process. Income Items not cleared will be referred to US Associates for resolution. (Daily)
• Responsible for SSAE18 and Other Audit involvement for document gathering and control over the documents. (Daily)
• Amortization Review – Please see attached process. (Daily)
• General Operations:
• Ensure Adherence to established duties and controls, ensuring accuracy of all transaction and system processing.
• Develop and cross train staff to ensure continuity.
• Develop and maintain forms, procedures and processes related to operations outsourcing.
• Effectively prioritize work volume and resolve routine and complex problems.
• Ability to work in multiple client databases and meet deadlines to achieve SLA.
• Willingness to cross-train and take on additional responsibilities over time.

Supervision

• Be able to monitor the direct quality of the processing for the people in the Kolkata office
• Be able to effectively maintain processing workflow and alert management of any issues that arise
• Be supportive and involved in process changes and decision-making process about the strategic future of the overall group.
• Being able to process work but also lead staff in adopting and adhering to established protocols.

Preferred candidate profile

• Strong written and verbal communication skills!
• Exceptional interpersonal skills, upbeat and positive attitude
• Self-starter who can work independently and, in a group,
• Strong problem-solving abilities
• Attention to detail and accuracy
• Ability to be flexible in a changing environment
• Effective organization and prioritization to meet deadlines while maintaining accuracy
• Thrives in a fast-paced environment
• Strong Supervisory skills - be able to maintain quality over a group of staff members
• Knowledge of trust accounting or accounting principles, preferably 2+ years
• Knowledge of securities processing, corporate actions, income collection, accounting, reconciliation, and banking a must.
• Proficient using MS Office products.
• Knowledge of Depository Trust and Clearing Corporation, Mutual Funds, 3rd Party Custodian, Crest, EuroClear helpful
• Previous supervision experience

Education: Preferred M.Com or MBA