FULLTIME
Operations Supervisor
TP
Not specified · onsite · Posted 56d ago
Sourced from
Undisclosed3–7 yrsfulltimeNot specified
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Supervise and coordinate daily operations activities to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Manage and motivate a team of professionals to meet performance targets.
- Analyze operational data to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless service delivery.
- Implement quality control measures to maintain high standards of customer service.
Job Requirements
- Proven experience in operations management, preferably in a BPO/Call Centre environment.
- Strong leadership and communication skills are essential for effective team management.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Excellent problem-solving skills to resolve operational issues efficiently.
- Experience with process improvement initiatives and change management.
- Strong attention to detail to ensure high-quality service delivery.
Sourced from naukri
Section · 02
Skills
Customer ServiceCustomer Experiencedaily operationsservice deliveryChange ManagementProcess Improvementteam managementbpo call centreProcess Improvement InitiativesQuality ControlCommunication SkillsoperationsOperations Managementbpo