Operations Supervisor
TP · Not specified · onsite · Posted 56d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Supervise and coordinate daily operations activities to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Manage and motivate a team of professionals to meet performance targets.
- Analyze operational data to identify trends and areas for improvement.
- Collaborate with other departments to ensure seamless service delivery.
- Implement quality control measures to maintain high standards of customer service.
Job Requirements
- Proven experience in operations management or a related field.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent problem-solving and analytical skills.
- Experience with team management and coaching.
- Strong understanding of BPO/Call Centre operations and industry trends.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencedaily operationsanalytical thinkingservice deliveryteam managementbpo call centreQuality ControlCommunication SkillsoperationsOperations Managementbpo