Operations Supervisor
TP · Not specified · onsite · Posted 56d ago
Undisclosed3–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Supervise and coordinate daily operations to achieve business objectives.
- Manage and develop a high-performing team to ensure excellent customer service.
- Implement process improvements to increase efficiency and productivity.
- Analyze performance metrics to identify areas for improvement.
- Collaborate with other departments to align operations with overall business goals.
- Develop and maintain relationships with key stakeholders to drive business growth.
Job Requirements
- Proven experience in operations management, preferably in a BPO/Call Centre environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions to drive business growth.
- Experience with process improvement initiatives.
- Strong problem-solving skills to resolve operational issues.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencedaily operationsProcess Improvementteam managementbpo call centreProcess Improvement InitiativesoperationsOperations ManagementbpoCommunication And Interpersonal Skills