Operations Supervisor - HR and Admin

The Operations Supervisor - HR and Admin is responsible for supervising day-to-day center operations while acting as the primary point of coordination for HR and administrative functions at the center. This role supports employee engagement, HR compliance activities, access and identity management, vendor coordination, and inventory/office supplies management, in addition to core operational responsibilities such as SOP adherence, service quality, and applicant flow. He/ She will work closely with the Center Manager and Regional HR to ensure a well-run, compliant, and employee-friendly center environment.

Essential Functions

Coordinate employee engagement activities and initiatives at the center

Conduct mobile and uniform audits for center staff on a periodic basis

Manage ID card distribution for employees

Coordinate access card and biometric enablement, and disablement upon exit or role change

Coordinate with Regional HR for scheduling and facilitation of employee training programs

Support the Center Manager with employee-related matters and act as the first point of contact for HR queries at the center

Support the Center Manager in policy briefing and communication of HR policies to center staff

Coordinate with vendors for deep cleaning, fumigation, and pest control services at the center

Coordinate applicant gown cleaning services and ensure timely turnaround

Monitor vendor service quality and escalate service gaps to the Center Manager

Ensure spare inventory management is carried out jointly with the Operations Supervisor monthly.

Support the Center Manager in QMS Audits and ensure timely closure of observations, wherever applicable.

Coordinate with relevant vendors for any hardware-related concerns at the center.

Support in IT helpdesk tickets remotely; hardware or internet-related issues should be coordinated with the relevant IT/vendor team for timely resolution.

Raise requirements for office supplies (pantry items, stationery, housekeeping materials) in ERP

Maintain accurate consumption records for stationery, pantry supplies, housekeeping materials, and IT equipment

Assist the Center Manager in periodic inventory audits

Prepare management reports and support the Center/ Operations Manager

Allocate responsibilities and manage staff as per the approved roster

Report and escalate security-related issues in line with company policy

Ensure compliance with prescribed systems and defined SLAs

Maintain and monitor MIS reports (attendance, daily reports, biometrics, etc.)

Ensure adherence to SOPs across all operations

Ensure adequate manpower availability; arrange locum staff when required and update the Center Manager

Support the Center Manager during daily team briefings with operational and HR updates

Conduct internal audits in the absence of the Center Manager

Support resolution of operational and HR-related issues reported by staff

Support adherence to all regulatory and compliance requirements

Performance Metrics

Metrics & Organization Management:

Employee Engagement Score

HR Compliance (ID cards, access cards, biometric management)

Vendor Service Quality & Timeliness

Inventory Accuracy & Stock-out Incidents

Adherence to SOPs

MIS Reports

OM & Reporting

Reports to the Center Manager

Dotted line Manager - HRBP

Qualifications, Experience And Education Requirements

Graduate in any discipline; a background in HR or Administration is preferred

Prior experience in HR coordination, administration, or facility/vendor management

Proficiency in use of computers - MS Office and ERP systems

Written & Spoken Skills (English and local language)

5-8 years of experience in operations / HR / administration, preferably in a healthcare or service industry