Operations Strategy Intern

Job Summary

We are looking for a warm and enthusiastic Operations Strategy Intern to join our team. If you have a passion for resource allocation, process improvement, have excellent communication skills, and enjoy building client relations, wed love to hear from you!

Position Details

• Mode: Full-Time (Work from Office)
• Location: Bhubaneswar

Duties Responsibilities

• Client Interaction: Serve as the first point of contact for all visiting clients both online and offline. Understand and convey the essence and values of HB+ and HOP, ensuring clients receive a warm and informative welcome.
• Inquiry and Booking Management: Efficiently handle client inquiries, provide comprehensive information about our services and facilities, and assist with booking sessions and scheduling personal training.
• Membership Management: Manage all aspects of membership including registrations, renewals, and cancellations. Ensure a seamless experience for members during all administrative interactions.
• Financial Transactions: Handle invoicing and process payments for services and memberships, both cash and online transactions, ensuring accuracy and security in all financial dealings.
• Record Keeping: Maintain up-to-date member records, ensuring accuracy and confidentiality in line with company policies.
• Operational Support: Manage the front desk operations. Assist in streamlining operational procedures to enhance efficiency.
• Team Collaboration: Work closely with the HB+ team to ensure smooth day-to-day operations. Participate actively in team meetings, contributing ideas for process enhancements and member experience improvement.

Qualifications Skills Required

• Qualification: Graduate or pursuing degree in BBA/BBM (Sales, Marketing, Hospitality or Operations).
• Experience: Prior experience in customer service, hospitality, administrative roles, or fitness industry preferred.

Skills

• Proficiency in Google Workspace, especially Google Sheets and Drive.
• Familiarity with membership management systems is a plus.

Personal Traits

• Approachable and able to work in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Customer-oriented approach with dedication to service quality.
• Detail-oriented with excellent organizational and time-management abilities.
• Team player with a positive attitude and strong problem-solving skills.
• Ability to unlearn outdated practices and adopt new ones.
• Skilled in providing and receiving constructive feedback.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.