Operations Staff - PLW 2

Job Summary

Job Title. Operations Staff.

Function. Operations.

Reports To. Inbound Shift In-charge / Outbound Shift In-charge (as applicable).

Location. Branch / Service Centre / Hub / Warehouse / PUD (Location Agnostic).

Travel Required. 25% 50% 75%.

Position Overview. The Ops Staff is responsible for supporting day-to-day operational activities within Blue Darts Service Centres, Hubs, Processing Units (PUDs) and Warehouses by ensuring efficient shipment handling, processing and movement across the network. The role performs a wide range of operational activities including shipment receiving, sorting, scanning, bagging, tagging, loading, unloading, shipment reconciliation and data entry while ensuring adherence to operational procedures, safety standards and service commitments. As a frontline operations employee, the incumbent plays a critical role in maintaining shipment accuracy, operational productivity and service quality while representing the Blue Dart brand through professional conduct, discipline and operational excellence.

Job Purpose. To support efficient shipment processing and operational activities by ensuring accurate handling, sorting, scanning and movement of shipments while maintaining high standards of productivity, safety, quality and compliance with Blue Darts Standard Operating Procedures.

Key Roles & Responsibilities

• Shipment Processing & Operations. Receive, segregate, sort and process inbound and outbound shipments accurately.
• Shipment Processing & Operations. Perform shipment scanning, bagging, tagging and labelling activities in accordance with operational requirements.
• Shipment Processing & Operations. Support loading and unloading of shipments from vehicles while ensuring safe handling practices.
• Shipment Processing & Operations. Ensure timely movement of shipments through various operational stages to meet defined service commitments.
• Shipment Processing & Operations. Assist in shipment reconciliation and manifest verification activities.
• Data Entry & Operational Documentation. Perform basic data entry and shipment updates using approved operational systems.
• Data Entry & Operational Documentation. Ensure accurate recording of shipment information and operational transactions.
• Data Entry & Operational Documentation. Verify shipment labels, manifests and operational documentation.
• Data Entry & Operational Documentation. Report shipment discrepancies or operational exceptions promptly.
• Data Entry & Operational Documentation. Maintain accuracy in operational records and documentation.
• Operational Support. Support day-to-day operations across Service Centres, Hubs, Warehouses and Processing Units.
• Operational Support. Assist Shift In-charges in achieving daily operational targets.
• Operational Support. Support peak volume operations and contingency requirements.
• Operational Support. Ensure operational workstations remain organised and ready for processing activities.
• Operational Support. Perform additional operational tasks as assigned by the reporting manager.
• Safety, Security & Compliance. Follow all Standard Operating Procedures (SOPs) while performing operational activities.
• Safety, Security & Compliance. Adhere to Blue Darts safety, security and quality standards at all times.
• Safety, Security & Compliance. Handle customer shipments carefully to prevent damage or loss.
• Safety, Security & Compliance. Report unsafe conditions, operational incidents or security concerns immediately.
• Safety, Security & Compliance. Ensure proper usage of personal protective equipment (PPE) wherever applicable.
• Workplace Discipline & Brand Representation. Maintain high standards of personal grooming, hygiene and professional appearance.
• Workplace Discipline & Brand Representation. Wear the prescribed Blue Dart uniform and identity card while on duty.
• Workplace Discipline & Brand Representation. Demonstrate discipline, punctuality and professionalism at all times.
• Workplace Discipline & Brand Representation. Follow workplace rules, operational discipline and company policies.
• Workplace Discipline & Brand Representation. Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.
• Teamwork & Continuous Improvement. Work collaboratively with colleagues across operational teams.
• Teamwork & Continuous Improvement. Participate in operational briefings, safety meetings and training programmes.
• Teamwork & Continuous Improvement. Share ideas for improving operational efficiency and workplace safety.
• Teamwork & Continuous Improvement. Support implementation of new operational processes and initiatives.
• Teamwork & Continuous Improvement. Contribute towards maintaining a positive and productive work environment.

Qualifications & Experience

• Education. Minimum 10th Standard Pass. Higher educational qualifications will be an added advantage.
• Experience. Fresher or up to 2 years of experience in logistics, warehousing, courier, manufacturing, retail operations or similar operational environments.
• Experience. Freshers with the aptitude and willingness to work in operational roles are encouraged to apply.
• Eligibility Requirements. Minimum age 18 years.
• Eligibility Requirements. Physically fit to perform operational activities involving standing, walking, lifting and movement of shipments throughout the shift.
• Eligibility Requirements. Willingness to work across rotational shifts, weekends and public holidays based on business requirements.
• Eligibility Requirements. Basic understanding of English for reading operational instructions, shipment labels and safety guidelines.
• Eligibility Requirements. Basic computer and handheld scanner/mobile application usage.
• Eligibility Requirements. Positive attitude, willingness to learn and ability to work in a team environment.

Skills & Capabilities

Technical Skills

• Shipment Sorting & Segregation
• Shipment Scanning & Processing
• Bagging, Tagging & Labelling
• Shipment Loading & Unloading
• Basic Data Entry
• Shipment Reconciliation
• Barcode Scanner & Mobile Device Usage
• Basic Computer Skills
• Basic English Reading & Understanding

Key Competencies

• Operational Discipline
• Customer Focus
• Teamwork & Collaboration
• Attention to Detail
• Integrity & Accountability
• Time Management
• Learning Agility
• Safety Consciousness
• Positive Attitude
• Professional Grooming & Appearance

Key Performance Indicators

• Operational Productivity
• Shipments Processed
• Sorting & Processing Productivity
• SLA Adherence
• Quality & Accuracy
• Scanning Accuracy
• Zero Mis-sort
• Shipment Handling Accuracy
• SOP Compliance
• Safety Compliance
• Zero Safety Violations
• Attendance
• Punctuality
• Uniform & Grooming Standards
• Workplace Discipline
• Teamwork & Operational Support
• Team Collaboration
• Process Adherence
• Support During Peak Operations & Continuous Learning

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.