Operations Specialist

We are looking for an experienced Japan TA Operations Partner to manage day-to-day Talent Acquisition Operations for Japan, while collaborating with stakeholders and teams across Asia Pacific.

This is a 12-month contractual opportunity, with potential renewal based on performance. The role is ideal for an experienced operations professional who enjoys taking ownership, solving day-to-day operational challenges, building trusted stakeholder relationships, and delivering consistently. Over time, there will also be opportunities to contribute to broader APAC initiatives and areas such as process improvement, analytics, automation, and AI.

Key Responsibilities:

• Manage day-to-day Talent Acquisition Operations for Japan, ensuring accurate, timely, and consistent operational delivery.
• Partner with recruiters, hiring managers, HR teams, and Japanese stakeholders to support smooth hiring operations and a positive service experience.
• Own operational requests, stakeholder communications, follow-ups, and escalations through to resolution.
• Maintain operational trackers and reports, with a strong focus on data accuracy and timely updates.
• Coordinate vendor invoices, purchase requests/orders, payment follow-ups, agency expenses, and contract-related activities.
• Identify practical opportunities to simplify processes, improve efficiency, and strengthen operational service delivery.
• Support the implementation and adoption of new processes, tools, workflows, reporting, analytics, automation, and AI initiatives.
• Collaborate with regional teams on operational activities and improvement projects across Asia Pacific.

Skills & Experience:

Must-have:

• Preferably 10+ years of relevant professional experience in Operations, HR Operations, Sales Operations, Shared Services, Customer Support/Success, or a related function.
• Japanese language proficiency at JLPT N2 level or equivalent professional fluency, enabling effective communication with Japanese stakeholders.
• Good written and verbal English communication skills.
• Demonstrated ability to independently manage operational responsibilities, multiple priorities, follow-ups, and escalations.
• Working knowledge of Microsoft Office, particularly Excel.
• A dependable and hands-on approach, with strong accountability, sound judgment, patience, and attention to detail.
• Comfortable managing recurring operational activities while building effective working relationships with stakeholders at different levels.

Good-to-have:

• Experience supporting Japan operations or working with Japanese stakeholders.
• Exposure to Talent Acquisition, recruitment coordination, or HR Operations.
• Exposure to reporting, analytics, process improvement, automation, or AI-enabled initiatives.

Location & Work Model:

• Location: India
• Primary Market Supported: Japan
• Regional Exposure: Asia Pacific
• Employment Type: 12-month contract, with potential renewal based on performance
• Work Model: Hybrid