Operations Specialist

Role & responsibilRole: Operations Analyst (Bangalore)

What Youll Do:

A successful Operations Analyst will be responsible for managing inbound and outbound calls for reference, education, credential, and employment verification. The role requires strong attention to detail and analytical skills to ensure accurate and comprehensive reporting.

Key Responsibilities:

Manage inbound and outbound calls for verification processes

Obtain and validate information via phone, email, and other channels

Investigate and confirm reference credibility

Respond to candidate and client queries

Coordinate with internal teams on verification status

Maintain and update databases and reports

Perform quality checks and other assigned operational duties

Eligibility Criteria:

Open to freshers and candidates with up to 5 years of experience

Educational qualifications:

o

10+2 (12th pass)

o

10+3 (10th + diploma)

o

Any graduate (except BE/BTech/MBA and Open university)

Candidate MUST possess all relevant documents of their education and previous experience (if any)

Work Schedule:

Work from Office (Bangalore Location)

5-day work week with 2 days off

Training phase: Monday to Friday schedule

Post-training: Rotational shifts with rotational week-offs

Weekend or night shifts may be required based on business needs (compensation as per company policy)ities

Preferred candidate profile