Operations Specialist - MIS Executive in Gurgaon

Location: Gurgaon

Experience: 1-2 years

Work mode: On-site

The role involves processing and managing utility bill payments through the Bharat Bill Payment System (BBPS). The person will handle end-to-end BBPS transactions, ensure timely bill settlements, resolve payment discrepancies, and maintain compliance.

Key Responsibilities

• Process customer bill payment requests via BBPS for electricity, water, gas, DTH,
• mobile/postpaid, broadband, and other utility categories.
• Verify biller details, customer IDs, and bill amounts before transaction execution.
• Monitor transaction status (initiated, pending, success, failed) on the BBPS platform/agent dashboard.
• Reconcile daily transactions.
• Handle failed/pending transactions, raise disputes, and coordinate refunds.
• Maintain transaction logs, generate MIS reports, and support audits.
• Assist customers/agents with BBPS-related queries, receipts, and payment confirmations.
  
  

About Company: EnKash is a next-generation fintech innovation startup building products and services to serve the needs of B2B enterprises. We provide financial solutions to all types of businesses: SMEs, startups as well as large enterprises. Our offerings include corporate credit cards and new-age digital banking. Starting our journey in mid-2017, EnKash has created an impact in the fintech space in a very short period. Through automated travel expense management, consolidating & automating all types of payable & collection, we have eased out B2B payment and financial problems for thousands of businesses across multiple industries. Through our state-of-the-art technology, EnKash has been able to help enterprises with their financial management problems; thereby creating value in the B2B fintech space. We are based out of India, with a presence across Mumbai, Delhi-NCR, Pune, and Bengaluru.