{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Service Delivery Lead","description":"

Grade Service Delivery Lead

Service Operations Management
Oversee A class FG counters in city markets to maintain and strengthen service delivery parameters (Open Calls, Same Day/ Next Day Closure, Dealer Open Calls, Status Calls) via network of Authorized Service Providers / Franchisees
Ensure process adherence by Authorized Service Providers / Franchisee
Service Revenue and Warranty Cost Control
Drive service revenue through finished goods, AMCs and accessories
Reduce working capital by ensuring spares availability and managing collections and inventory at branch
Enhance contract sales business
Customer Experience and Escalation Handling
Maintain strong relationships with dealers, distributors and key accounts
Resolve escalations promptly to strengthen NPS
Key accounts management – for key service partners/ dealers and monitor DSS%
Team Management and Development
Onboarding, Training and Retention of Technicians (Technician Productivity / FOS)
Training, coaching and mentoring ASPs
Reporting and Compliance
Maintain service MIS, reports

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