Operations Service Delivery Lead

Roles and Responsibilities :

• Lead the delivery of IT services to clients, ensuring timely and within budget completion of projects.
• Develop and maintain strong relationships with clients to understand their needs and expectations.
• Oversee program governance, risk management, vendor evaluation, system migration, executive reporting, and vendor management.
• Ensure compliance with company policies, procedures, and industry standards throughout the project lifecycle.

Job Requirements :

• 15-20 years of experience in IT Services & Consulting industry.
• Proven track record of delivering high-quality results through effective leadership and team management.
• Strong understanding of Program Governance, Risk Management, Executive Reporting, System Migration, Vendor Evaluation, and Vendor Management best practices.