Operations Representative - Onboarding & Compliance

Job Summary

Location: Hyderabad, India

Working pattern: Day shifts with flexibility for UK/European time zones and weekends/public holidays

Languages: English required (additional European languages like French, Dutch, Italian, or Spanish are a plus)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.

We are looking for an experienced and motivated operations professional to join our new Rider Onboarding Operations team in Hyderabad. This is a bustling and vibrant team that plays a central role in helping applicants become riders - ensuring we maintain enough riders in the fleet to meet customer demand and supporting applicants who encounter issues during their application journey.

What You ll Be Doing

• Execute identity and right-to-work document verifications across applicant onboarding and active rider compliance lifecycles for UK and European markets.
• Manage assigned daily and weekly compliance queues to deliver high-volume throughput while upholding rigorous quality framework standards.
• Identify and escalate suspicious patterns, missing data, and fraud indicators promptly through appropriate escalation channels.
• Maintain complete, auditable case records and load riders into scheduled compliance sweeps to ensure continuous platform integrity.
• Flag operational bottlenecks, unclear policy guidance, and tooling bugs to your Team Lead with actionable recommendations for process improvement.

What You ll Need to Thrive

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

• Exceptional detail orientation and accuracy when executing repetitive, high-volume review tasks against predefined policy standards.
• Proven ability to manage work queues independently, balance competing priorities, and consistently hit productivity and quality targets.
• Sound judgmental reasoning to evaluate complex evidence against policy guidance, escalating ambiguous cases rather than improvising.
• Excellent written and spoken English communication skills, with a track record of handling sensitive personal data with utmost discretion and integrity.
• Practical familiarity with document verification, KYC/AML, back-office operations, or case management tools (e.g., Salesforce, Google Sheets, or Excel).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.